Shipping & Returns

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns

For customized products, since it is made per customer requirements there are no returns of those items. For these customized orders BEST Inc will provide you, the customer, with a "check plot" to confirm the pattern of the product we will be sending you.

For standardized products there will be a restocking fee subject to inspection of the returned item.