You can call us from 7:00AM to 6PM (CST) on most business days. We do not answer the phone during lunch time so we can get refueled, pay our bills our go out to run some local errands. Like most tech companies we answer our emails during the day and some times before/after business hours. When we are vacationing with our families or at the doctor we are not answering our email.

Dan Patten- General Manager

Laura Ripoli- Customer Service, Rework/Repair Services

Chris Edwards- Customer Service, Soldering Products

JL- Customer Service, Training Services

Dan Patten ( is the general manager ofBEST Inc. His responsibility is to make sure you get what you need pre and post sale.

Laura Ripoli ( is the Customer Service Representative for rework, repair and build services at BEST. Laura is the main contact for rework, repair and build services. Laura has extensive experience in the electronics industry and has worked in a project management and customer care role for OEM, distribution and end user customers. Her responsibility is to assist in managing your crisis and getting your boards moved through our process in the most efficient manor to meet your needs.

Chris Edwards ( is the Customer Service Representative for PCB rework and repair products.  Laura has extensive experience in farbicating stencils and understands the stencil manufacturing and design process very well.  Her responsibility is to making sure your needs are communicated and executed by our manufacturing teams.